Sales Operations Lead, US-West


The Americas Sales Strategy, Operations and Enablement (SSOE) team is seeking a driven, talented and experienced Sales Operations Leader lead Sales Operations for a core Americas Enterprise Accounts Sales Organization focused on increasing adoption of Amazon Web Services within the Global 2000 and Fortune 1000 Market Segment, as well as helping hyper-growth technology companies innovate and grow. This candidate will be a key business stakeholder and partner for the sales leadership of this organization. This sales organization is at a critical inflection point in its charter within the Americas, and this candidate will play a key role in supporting the go-to-market strategy of this team in partnership with the sales leadership team and the overall Sales Operations Leader for West Business. This candidate would be expected to work cross functionally to help this organization successfully land and execute against these strategic priorities. We are looking for a hands-on and motivated self-starter who can navigate effectively in a matrixed environment to drive business results.

This candidate will support the rhythm of the business activities such as Annual Planning Cycles, Monthly Business Reviews, Quarterly Business Reviews, and other cadenced reporting and metrics for this team, and will work with Sales Operations Leadership across the Americas and overall Sales Operations Lead West Area, to ensure the impact of this sales team is integrated effectively at each regional level.

This candidate will be expected to drive predictable reporting, analyze business trends and make business recommendations to senior management based on these analyses – all in an environment of rapid growth and increasing complexity. This role will also lead the strategic definition of the key sales support systems and processes to meet the growth trajectory of the business and achieve the revenue and market development objectives. The ideal candidate has strong business and financial acumen, broad technical skills, sales and marketing expertise and a deep analytic background.

This position will work with the several stakeholders supporting the extended AWS Americas Sales organization, such as Business Development, Marketing, Professional Services, and the Partner team. The individual must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across other geographies.

The candidate will play a key role in defining the vision and defining policy and processes for end to end execution of territory planning and account alignment of the sellers in this organization, sales compensation management, headcount planning, and revenue and goals planning. This candidate will also assist the Sales Managers in evaluating and forecasting attainment against quotas, and calculate commissions, utilizing various CRM tools to derive well-vetted analysis, and other ad-hoc requests and analysis as needed. A successful individual is a person that has a proven work ethic that drives the desired results. This is a hands-on position – the ideal candidate must be willing to “roll up the sleeves”.

Key Responsibilities include, but are not limited to:
· Business Partner to Sales Leadership for Americas Enterprise Account Sales
· Work with senior sales leadership to support and help define the go-to-market strategy of this sales team organization
· Work cross functionally to land and execute these priorities
· Support the management cadence for the business
· Develop routine and ad-hoc analytic reports to senior management regarding business development initiatives, customer segment performance, performance against goals, etc. Ensure reports contribute to business insight and decision-making,
· Lead America’s wide initiatives across the Americas SSOE team and be an active participant of this team organization.
· Develop relationships and processes with sales, partner, marketing, business development, professional services, finance, HR, sales operations, and other stakeholders to execute the operational priorities
· Assist Sales Managers in all aspects of evaluating their teams’ performance.
· Ensure accurate and timely sales commission calculations and payments.
· Identify reporting issues, gaps in processes, and drive timely resolution.
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Harmony
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

Mentorship and Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and we care about your career growth. We strive to assign projects based on what will help each team member develop into a better-rounded executive and enable them to take on more complex tasks in the future.


· At least 4+ years of leading a divisional Sales Operations function or similar responsibilities supporting a mid-to-large scale multi-geographical hi-tech Sales Organization
· Experience in multiple organizational functions such as compensation, forecasting, organizational development, etc.
· Demonstrated ability to define, refine and implement sales processes, procedures and policies
· Bachelor’s degree is required


· Experience working within a high-growth, technology company would be highly beneficial.
· Financial, analytical and communication skills.
· Experience of Microsoft Office Suite required (extensive knowledge of Excel required)
· Cross group collaboration skills.
· MBA or other relevant advanced degree.
· Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
· Strong written and verbal communication skills, with a track record of presenting to senior management
· Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly
· Highly organized, have multi-tasking skills, and efficient in ambiguous situations.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request accommodation, please visit

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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